Frequently Asked Questions (FAQ)
Welcome to our FAQ section 😊
Here you’ll find quick answers to the most common questions about orders, delivery, returns, and payments. If you still need help, feel free to contact us anytime.
Shipping
Inside Dhaka: 1–3 working days
Outside Dhaka: 2–5 working days
Delivery time may vary due to courier or weather issues.
Yes, we provide nationwide delivery through trusted courier partners across Bangladesh.
Yes, you can change the address before shipping.
Contact us immediately via phone or WhatsApp.
Currently, same-day delivery is not available.
However, we try to deliver as fast as possible.
Delivery charge depends on your location and product weight.
Exact charge will be shown during checkout or informed during confirmation.
Payment
We accept:
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Cash on Delivery (COD)
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bKash / Bank transfer (if applicable)
No. Most orders can be paid through Cash on Delivery.
Yes. After placing an order, our team will contact you for confirmation via phone or WhatsApp.
Yes. You will receive order confirmation and invoice details with your purchase.
Returns
Yes, if:
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Wrong product delivered
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Damaged or defective item
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Size mistake from our side
You must inform us within 24 hours.
Yes, size exchange is available (subject to stock availability).
Refunds are processed within 3–7 working days after approval.